Privacy Policy

When you sign up, buy a plan, or contact us, we collect what we need to serve you:

• • Your name, email address, and phone number
• • Your service address and pickup details
• • Billing and payment information, handled by our payment providers
• • Anything you send us through the contact form, by email, or by phone
• • Basic website usage data, such as pages visited and device type

We use your information to run your service and take care of you:

• • Set up and manage your account, route, and billing
• • Contact you about your account and service (see Terms of Service, section 9)
• • Ask for feedback or reviews of our service
• • Answer your questions and fix problems
• • Understand how people use our website so we can improve it

We use your phone number and email for account and service communication only. We don't use them for marketing texts or autodialed promotional calls.

We use trusted providers to run our website, accounts, and payments, including Wix for account and billing management and Google Analytics for website usage. They get only what they need to do that job.

We don't sell your personal information. We may share it if the law requires it, or to protect our customers and our business.

We use cookies to keep you signed in to your account and to remember your session. We also use Google Analytics, with IP anonymization turned on, to see which pages get used. You can block or clear cookies in your browser settings, but parts of your account may not work without them.

We may contact you by email, phone call, or text message about your account and service, including pickup and schedule notices, billing, service updates, and requests for feedback or reviews.

You can opt out of non-essential messages, such as feedback requests, at any time by replying to the message or calling (470) 943-3355. Message and data rates may apply to texts.

We take reasonable steps to protect your information, and we keep it only as long as we need it to serve you, handle billing, and meet legal requirements. No website or system is perfectly secure, so we can't promise absolute protection.

You can ask us to show you the information we have about you, correct it, or delete it. Call or email us using the details below and we'll take care of it, unless we have to keep something for billing or legal reasons.

Questions about this policy or your information? Reach out and we'll help.