Managing Your Bowdon Disposal Account: Payments, Changes, and What the App Does

Your Account at app.bowdondisposal.com

Everything about your Bowdon Disposal service lives at app.bowdondisposal.com. Here’s what you can do there and when it’s better to just call us.

Paying Your Bill

Online: The app handles all payment processing. You can pay by card on a one-time basis or set up auto-pay so your bill is handled automatically.

Auto-pay: We recommend setting up auto-pay to avoid any service interruptions. The app stores your card securely and charges on your billing cycle. You’ll receive a receipt by email each time a charge processes.

By phone: Call (470) 943-3355 during business hours and we’ll take payment over the phone.

What happens if a payment fails: We’ll attempt to reach you before suspending service. If your card expires or a payment declines, you’ll get a notification through the app and email. Update your payment info in the app to resolve it — or call us.

Switching Between Monthly and Annual Plans

You can switch plans through your account. A couple of things to know:

Monthly to annual: If you switch mid-cycle, the annual plan starts at the next billing cycle. We’ll prorate appropriately.
Annual to monthly: The change typically takes effect at the end of your current annual period.

If you’re not sure when your billing cycle ends or what plan you’re on, the account dashboard shows this clearly. If it’s still confusing, call us.

Adding or Removing Trash Butler

Trash Butler is the $15/month add-on where we come up your driveway, collect the cart, and return it after emptying. You can add it or remove it through your account settings.

Note: If you’re adding Trash Butler, give us your driveway/access notes — we want to know where to find your cart if it’s not in an obvious location.

Changing Your Address or Moving

If you’re moving within our service area (Carroll, Haralson, or Heard County), contact us before your move date. We’ll update your service address and pickup day based on the new location’s route schedule.

If you’re moving outside our service area, contact us to close your account. Service cancels at the end of your current billing period.

Service area check: If you’re not sure whether a new address is within our coverage area, call us or check via the app sign-up flow, which validates addresses against our route map.

Canceling Service

No long-term contract means you can cancel at any time. To cancel:

Contact us by phone (470) 943-3355 or email office@bowdondisposal.com
Service continues through the end of your current billing period
We’ll arrange cart return (we come pick it up — you don’t need to deliver it)

We don’t charge cancellation fees. The cart is ours; we retrieve it.

Reporting a Missed Pickup Through the App

If your pickup didn’t happen on its scheduled day, you can report it through the app or call us directly. The fastest resolution is usually a phone call — we’ll check the route log and either dispatch a pickup or tell you what happened.

What the App Doesn’t Do (Call Us Instead)

Some things are better handled in a conversation:

Special bulk item pickup requests — we need to understand what you have
Service questions that don’t fit standard categories — commercial service, unusual access situations, large volume situations
Billing disputes — always easier to resolve by talking through it
Anything time-sensitive — a missed pickup before an event, an unusual situation, anything where waiting for email response doesn’t work

Our Hours

Phone support: Monday–Friday, regular business hours Emergency/urgent situations: Call the main number — (470) 943-3355) — and leave a message if we don’t pick up. We respond promptly.

Questions? (470) 943-3355 | office@bowdondisposal.com | app.bowdondisposal.com